Repeat Attempts

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This guide presents a technical overview of Entrust's Repeat Attempts product.

Introduction

The Repeat Attempts product compares the identity document submitted by an applicant as part of a Document Report to other previously onboarded documents in your Entrust database. This helps to protect against cases where the same document is used repeatedly with minor modifications, indicating potential fraud.

Repeat Attempts does not run as a separate report, rather it analyzes your Document Reports, with the results returned as part of the Document Report sub-breakdown. Further Repeat Attempt details can be inspected in your Dashboard or retrieved through an API endpoint.

To enable this feature for your account, please contact Client Support.

Repeat Attempts sub-breakdown result in the Document Report

Repeat Attempts results can be found in the Document Report breakdown tree as the repeat_attempts sub-breakdown. This sub-breakdown will be flagged as consider if the same document with different attributes has been previously used.

The number of times the same document is flagged before it triggers the repeat_attempts sub-breakdown is a threshold that you can configure.

The Repeat Attempts flag in the Document Report is available from API v3.5 onward.

Repeat Attempts API endpoint

Repeat Attempts results can be retrieved through an API endpoint. Given a Report UUID of a Document Report, the response will return other Document Reports where this identity document was previously used. You will be able to see if attributes, such as names, were modified, and other information such as report result or report creation time.

You can find more information about this endpoint as well as an example of the Repeat Attempts response and Document Known Faces response in our API reference documentation.

Repeat Attempts results can also be accessed through your Dashboard as part of the report breakdown of a given Document Report.