Repeat Attempts

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This guide presents a technical overview of Entrust's Repeat Attempts product.

Introduction

The Repeat Attempts product compares the identity document submitted by an applicant as part of a Document Report to other previously onboarded documents in your Entrust database. This helps to protect against cases where the same document is used repeatedly with minor modifications, indicating potential fraud.

Repeat Attempts does not run as a separate report, rather it analyzes your Document Reports, with the results returned as part of the Document Report sub-breakdown. Repeat Attempt results can be inspected in your Dashboard, retrieved as Studio workflow run output or through an API endpoint.

To enable this feature for your account, please contact Client Support.

Repeat Attempts sub-breakdown result in the Document Report

Repeat Attempts results can be found in the Document Report breakdown tree as the repeat_attempts sub-breakdown. This sub-breakdown will be flagged as consider if the same document with different attributes has been previously used.

The number of times the same document is flagged before it triggers the repeat_attempts sub-breakdown is a threshold that you can configure.

The Repeat Attempts flag in the Document Report is available from API v3.5 onward.

Retrieving Repeat Attempts results

Repeat Attempts results can be accessed from the Results page of your Dashboard as part of the report breakdown of a given Document Report.

For identity journeys integrated using Workflow Studio, Repeat Attempts results can be consumed by making a Retrieve Workflow Run call to the Entrust Identity Verification API. Results are found in the output property.

For customers who have yet to migrate to Workflow Studio, Repeat Attempts results can be retrieved through an API endpoint. Given a Report UUID of a Document Report, the API response will return other Document Reports where this identity document was previously used. You will be able to see if attributes, such as names, were modified, and other information such as report result or report creation time.