Token authentication

The Onfido API uses token-based authentication. API tokens must be included in the header of all requests made to the API.

You can generate new tokens and find your existing ones in your Onfido Dashboard.

You can make requests using sandbox tokens to test our API before you go live.

Rate limits

Onfido's API enforces a maximum volume of requests per minute for all clients. Unless contractually agreed otherwise, the maximum rate is 400 requests per minute.

For sandbox requests, the rate limit is 30 requests per minute.

Any request over the limit will return a 429 Too Many Requests error.

Regions

Onfido offers region-specific environments: EU (default), US, and Canada. You can use these to store the data in your Onfido account at rest within a specific geographic region.

Regions have unique base URLs and API token formats for both live and sandbox environments.

Example error object

Applicant object

ID number object

The ID number array of objects is nested inside the applicant object.

Address object

The applicant address object is nested inside the applicant object.

postcode and country are required fields if an address is provided for an applicant. For US addresses, state is also a required field.

Most addresses will contain information such as flat_number. Make sure they are supplied as separate fields, and do not try and fit them all into the street field. Doing so is likely to affect check performance. Alternatively, you can provide addresses in the form line1, line2 and line3.

Forbidden characters

For addresses the following characters are forbidden:

!$%^*=<>

For names the following characters are forbidden:

^!#$%*=<>;{}"

Create applicant

Creates a single applicant. Returns an applicant object.

When you create an applicant, some characters are forbidden.

The minimum required (and recommended) applicant data depends on the type of report requested. For example, for Document reports.

Request body parameters

Document object

Retrieve document

Retrieves a single document. Returns a document object.

Live photo object

Live video object

During the video recording end users are asked to perform randomly generated actions, represented in challenge. Challenges always have 2 parts recite and movement, but the order in which these happen can vary. The order of the challenges is maintained in the live video object. recite asks the user to say 3 randomly generated digits, whereas movement asks the user to look over their right or left shoulder.

Download live video frame

Instead of the whole video, a single frame can be downloaded using this endpoint. Returns the binary data representing the frame.

Frame extraction failed

If a frame cannot be extracted from the live video, a frame_extraction_failed response will be returned.

Frame extraction unavailable

If the extraction feature is temporarily unavailable, a frame_extraction_unavailable response will be returned instead.

Check object

Check status

Document report: Object

Results

The result field indicates the overall report result. Possible values for Document reports are clear and consider:

Sub-results

The sub_result field indicates a more detailed result, and is unique to Document reports. Possible values of sub_result are as follows:

Document report: Breakdowns

Breakdowns can have the values clear and consider.

A breakdown will have the result consider when at least one sub-breakdown contains a consider or unidentified result. For example, a consider result for the mrz sub-breakdown will produce a consider result for the data_validation breakdown. This will then also set the report sub_result value to suspected.

Some breakdowns contain sub-breakdowns. For example, the image_integrity breakdown comprises the sub-breakdowns supported_document, image_quality, colour_picture and conclusive_document_quality.

The possible values for sub-breakdowns are clear, consider, null and unidentified.

Breakdown order priority

Breakdown sub-results have the following order of priority:

rejected->suspected->caution->clear

For example, a caution sub-result will only ever be asserted when the following conditions are met:

• no individual breakdown has caused a rejected or suspected sub-result
• a breakdown which maps to a caution sub-result has been flagged

Breakdown descriptions and logic

• police_record:

  Asserts whether the document has been identified as lost, stolen or otherwise compromised.

• compromised_document:

  Asserts whether the image of the document has been found in our internal database of compromised documents.

• data_consistency:

  Asserts whether data represented in multiple places on the document is consistent. For example, between MRZ lines and OCR extracted text on passports. Uses the following sub-breakdowns:

  • document_type
  • gender
  • date_of_expiry
  • nationality
  • issuing_country
  • document_numbers
  • date_of_birth
  • last_name
  • first_name

• data_validation:

  Asserts whether algorithmically validatable elements are correct. Uses the following sub-breakdowns:

  • document_expiration
  • gender
  • document_numbers
  • expiry_date
  • date_of_birth
  • mrz

• visual_authenticity:

  Asserts whether visual (non-textual) elements are correct given the document type. Uses the following sub-breakdowns:

  • original_document_present:

    The document was not present when the photo was taken. For example, a photo of a photo of a document or a photo of a computer screen. Configurable to map to caution instead of suspected.

  • digital_tampering:

    Indication of digital tampering in the image (for example, name altered).

  • picture_face_integrity:

    The pictures of the person identified on the document show signs of tampering or alteration. In most cases this will focus on the primary picture yet it may also apply to the secondary and tertiary pictures when documents contain them.

  • security_features:

    Security features expected on the document are missing or wrong.

  • template:

    The document doesn’t match the expected template for the document type and country it is from.

  • fonts:

    Fonts in the document don’t match the expected ones.

  • face_detection:

    No face was detected on the document.

  • other:

    This sub-breakdown is returned for backward compatibility reasons. Its value will be consider when at least one of the other breakdowns is consider, and clear when all the other breakdowns are clear.

• image_integrity:

  Asserts whether the document was of sufficient quality to verify. Uses the following sub-breakdowns:

  • colour_picture:

    Asserts whether the image was a colour one. A black and white picture will map to a caution Document report sub-result. Configurable to map to rejected.

  • conclusive_document_quality:

    A result of clear for this sub-breakdown will assert if the document was of enough quality to be able to perform a fraud inspection. A result of consider will mean that even if sub breakdowns of visual_authenticity fail, we cannot positively say the document is fraudulent or not (in cases such as parts of the document are not visible).

  • supported_document:

    Asserts whether the submitted document is supported. Takes value of clear or unidentified.

  • image_quality:

    Asserts whether the quality of the image was sufficient for processing.

• data_comparison:

  Asserts whether data on the document is consistent with data provided when creating an applicant through the API. The White String Similarity Algorithm is used on the name fields. The algorithm produces a value between 0 and 1 based on how close a name is to another. Data comparison will fail if the value produced does not exceed our 0.8 threshold value. The match score is not returned. The purpose of this inexact matching is to avoid unnecessary failures if the names are mathematically close enough. Special characters in the name fields are transliterated by the algorithm, i.e. Ã becomes A. Configurable to allow for the process of special characters.

  This breakdown can be switched off if needed. The following sub-breakdowns are used:

  • gender
  • date_of_birth
  • first_name
  • last_name

• age_validation:

  Asserts whether the age calculated from the document’s date of birth data point is greater than or equal the minimum accepted age set at account level. The standard threshold is 16 years old but you can write to your Onfido contact to have this changed.

Breakdown properties

We will return a reason whenever a report flags for one of the following breakdowns:

• image_integrity : image_quality

• image_integrity : conclusive_document_quality

• visual_authenticity : original_document_present

This works by returning the contributing reason and corresponding fail result (a consider result) in the breakdown properties.

There can be more than one reason per breakdown, as they aren’t mutually exclusive.

All other signals and potential reasons will be omitted.

Image Quality reasons:

dark_photo - When an image of the document is too dark to be able to see data points

glare_on_photo - When there is light reflecting on the document causing glare to obstruct data points

blurred_photo - When data points are blurred and no reference can be made elsewhere in the document or if the data points are too blurry and 'they could be something else' (e.g. "I" could be "1", "B" could be "8")

covered_photo - When data points have been covered either by the applicant or by another object such as a sticker

other_photo_issue - Any other reason not listed, such as when holograms are obscuring data points

damaged_document - When a document is damaged and we are unable to make out data points

incorrect_side - When the incorrect side of a document has been uploaded, and we have not received the front

cut_off_document - When data points are not included in the image due to the document being cut off (i.e. out of the frame of the image)

no_document_in_image - If no document has been uploaded or there is a blank image

two_documents_uploaded - When 2 different documents are submitted in the same check

Conclusive Document Quality reasons:

obscured_data_points - This refers to whenever any personal data points that aren’t meant to be extracted are obscured, e.g.: Address, Place of Birth, Nationality, Signature, Personal Number, Issue Date (when not extracted), Expiry date (when not extracted)

obscured_security_features - This refers to whenever a critical security feature is obscured. This can also refer to when the holder's wet signature, necessary for the document to be valid, is not present

abnormal_document_features - One of 3 reasons: (1) OCR Assisted Scans (i.e. when you're able to move the mouse and highlight part of text), (2) Severely Washed out Background, (3) Overlapping Text

watermarks_digital_text_overlay - Any digital text or electronic watermarks on the document

corner_removed - If the corner has been physically cut off. This can be found on some documents that are no longer valid

punctured_document - A punched hole is present. This can be found on DLs that are no longer valid, for example

missing_back - When the back of a document is needed for processing (e.g. for key data points to extract, or to perform Consistency), but is not available (e.g. if the same front was uploaded twice)

digital_document - When a document has been published digitally, there aren’t enough security features to review so we cannot perform a full fraud assessment

Original Document Present reasons:

photo_of_screen - When we can see that the applicant's document is on a physical screen or device, e.g. when the device is visible, software applications are seen, a computer cursor is present, or the pixels on the image appearing to have a different texture than expected

screenshot - When the applicant has used their mobile phone, tablet, or computer to take a photo within the device, e.g. when software applications are seen, the time and mobile provider are visible, or any digitally added component that wouldn't be seen on a physical document, such as an upload icon

document_on_printed_paper - when the applicant has previously captured an image of the document, printed it out, and has now taken a photo of this print out to upload, e.g. when the edges of the paper are visible, when there are fold creases on the paper, or the document's edges blending into the background and appearing flat

scan - When the document has clearly been captured using a scanner and there are visible indicators of this, e.g. unusual shadows on the edges of the document, or written text around the document

Facial Similarity Photo

Facial Similarity Photo: Object

The following table describes the unique fields returned in the Onfido API (v3) for a completed Facial Similarity Photo report:

1: source_integrity may contain reasons under the properties bag (see Facial Similarity Photo: Source Integrity)

2: face_match contains a score value under the properties bag (see Facial Similarity Photo: Face Match Score)

3: spoofing_detection contains a score value under the properties bag (see Facial Similarity Photo: Spoofing Detection Score)

Facial Similarity Photo: Breakdowns

Facial Similarity Photo: Source Integrity

We will return a reason whenever a report flags for source_integrity. This works by returning the contributing reason and a consider result in the source_integrity breakdown properties. There can be more than one reason, because they aren’t mutually exclusive. All other signals and potential reasons will be omitted.

For Facial Similarity Photo, the source_integrity sub-breakdown is composed of the following properties:

• digital_tampering - when evidence is found that the image was manipulated by Photoshop, or other software
• fake_webcam - when evidence is found that a fake webcam was used
• time_of_capture - when evidence is found that the live photo was taken more than 24 hours before live photo upload
• emulator - when evidence is found that an Android emulator was used
• reasons - additional comma separated details such as the exact digital tampering software used, or the name of the fake webcam

Facial Similarity Photo: Face Match Score

The face_match breakdown contains a properties object with a score value. This score is a floating point number between 0 and 1 that expresses how similar the two faces are, where 1 is a perfect match.

If the face matching algorithm fails to detect a face, the score property will not be present and the face matching task will be done manually. The score only measures how similar the faces are, and does not make an assessment of the nature of the photo. If spoofing (such as photos of printed photos or photos of digital screens) is detected the applicant will be rejected independently of the face match score.

Facial Similarity Photo: Spoofing Detection Score

The spoofing_detection breakdown contains a properties object with a score value. This score is a floating point number between 0 and 1. The closer the score is to 0, the more likely it is to be a spoof (i.e. photos of printed photos, or photos of digital screens). Conversely, the closer it is to 1, the less likely it is to be a spoof.

Photo Fully Auto

Photo Fully Auto: Object

The following table describes the unique fields returned in the Onfido API (v3) for a completed Photo Fully Auto report:

1: source_integrity may contain reasons under the properties bag (see Source Integrity for Photo Fully Auto)

2: face_match contains a score value under the properties bag (see Face Match Score for Photo Fully Auto)

3: spoofing_detection contains a score value under the properties bag (see Spoofing Detection Score for Photo Fully Auto)

Photo Fully Auto: Breakdowns

Photo Fully Auto: Source Integrity

We will return a reason whenever a report flags for source_integrity. This works by returning the contributing reason and a consider result in the source_integrity breakdown properties. There can be more than one reason, because they aren’t mutually exclusive. All other signals and potential reasons will be omitted.

For Photo Fully Auto, the source_integrity sub-breakdown is composed of the following properties:

• digital_tampering - when evidence is found that the image was manipulated by Photoshop, or other software
• fake_webcam - when evidence is found that a fake webcam was used
• time_of_capture - when evidence is found that the live photo was taken more than 24 hours before live photo upload
• emulator - when evidence is found that an Android emulator was used
• reasons - additional comma separated details such as the exact digital tampering software used, or the name of the fake webcam

Photo Fully Auto: Face Match Score

The face_match breakdown contains a properties object with a score value. This score is a floating point number between 0 and 1 that expresses how similar the two faces are, where 1 is a perfect match.

If the face matching algorithm fails to detect a face, the score property will not be present.

The score only measures how similar the faces are, and does not make an assessment of the nature of the photo. If spoofing (such as photos of printed photos or photos of digital screens) is detected the applicant will be rejected independently of the face match score.

Photo Fully Auto: Spoofing Detection Score

The spoofing_detection breakdown contains a properties object with a score value. This score is a floating point number between 0 and 1. The closer the score is to 0, the more likely it is to be a spoof (i.e. photos of printed photos, or photos of digital screens). Conversely, the closer it is to 1, the less likely it is to be a spoof.

If the anti-spoofing algorithm fails to detect a face, the score property will not be present.

Facial Similarity Video

In the Facial Similarity Video report, live videos are collected and uploaded by one of the Onfido SDKs (iOS, Android or JS).

In addition to confirming the two faces match, Facial Similarity Video assesses active liveness by asking users to repeat randomly generated numbers and perform a random head movement. This prevents impersonation - for example masks, and deep fakes displayed on digital screens. This process is reflected in visual_authenticity, which is composed of the sub-breakdowns spoofing_detection and liveness_detected. See Facial Similarity Video Object and Facial Similarity Video Breakdowns.

In order for a Facial Similarity Video report to complete automatically, the user needs to turn their head in the correct direction and correctly say the 3 randomly generated digits in one of our supported languages (see table below).

SDK localization

We recommend that you localize the strings if you're using one of the Onfido SDKs, so the user is more likely to understand the liveness headturn and speaking instructions.

The Onfido voice processor will attempt to detect the language the user is speaking. This will be more successful if you pass the code for the expected language to the locale mechanism, in any of the Onfido SDKs:

• iOS SDK - pass the onfido_locale parameter
• Android SDK - pass the onfido_locale parameter
• Web SDK - pass the locale parameter

Some string localisations are available out of the box, but this differs depending on the SDK.

You can also provide your own custom translations to your users.

Facial Similarity Video: Object

The following table describes the unique fields returned in the Onfido API (v3) for a completed Facial Similarity Video report:

1: source_integrity may contain reasons under the properties bag (see Facial Similarity Video Source Integrity)

2: face_match contains a score value under the properties bag (see Facial Similarity Video Match Score)

3: spoofing_detection contains a score value under the properties bag (see Facial Similarity Video Spoofing Detection Score)

Facial Similarity Video: Breakdowns

Facial Similarity Video: Source Integrity

We will return a reason whenever a report flags for source_integrity. This works by returning the contributing reason and a consider result in the source_integrity breakdown properties. There can be more than one reason, because they aren’t mutually exclusive. All other signals and potential reasons will be omitted.

For Facial Similarity Video, the source_integrity sub-breakdown is composed of the following properties:

• fake_webcam - when evidence is found that a fake webcam was used
• emulator - when evidence is found that an Android emulator was used
• challenge_reuse - when evidence is found that the video was uploaded in an attempt to circumvent the randomness of the speaking and head turn challenges
• reasons - additional comma separated details, such as the name of the fake webcam

Facial Similarity Video: Face Match Score

The face_match breakdown contains a properties object with a score value. This score is a floating point number between 0 and 1 that expresses how similar the two faces are, where 1 is a perfect match.

If the face matching algorithm fails to detect a face, the score property will not be present and the face matching task will be done manually. The score only measures how similar the faces are, and does not make an assessment of the nature of the live video. If spoofing (such as videos of digital screens, masks or print-outs) is detected the applicant will be rejected independently of the face match score.

Facial Similarity Video: Spoofing Detection Score

The spoofing_detection breakdown contains a properties object with a score value. This score is a floating point number between 0 and 1. The closer the score is to 0, the more likely it is to be a spoof (i.e. videos of digital screens, masks or print-outs). Conversely, the closer it is to 1, the less likely it is to be a spoof.

The score value is based on passive facial information only, regardless of whether or not the user said the expected digits or turned their head in the correct direction. For example, a user who performs no action but is a real person should receive a score close to 1.

Known Faces report

This section contains API documentation for the Known Faces report. You can also read our product documentation.

Each applicant you run a Known Faces report against must have an uploaded live photo or live video.

If no live photo or live video is found, the Known Faces report will be automatically withdrawn and return an error in the report properties:

"properties":{
    "reason": "Report withdrawn due to missing media (photo or video) required for processing."
}

No matches will be returned against any permanently deleted applicants.

To request a Known Faces report as part of a check in the API, use the report_names field (which takes an array of strings):

"report_names": ["known_faces"]

Required applicant data

For Known Face reports, first_name and last_name must be provided but can be dummy values if you don't know an applicant's name.

Known Faces: Object

The following table describes the unique fields returned in the Onfido API (v3) for a completed Known Faces report:

Known Faces: Breakdowns

Known Faces: Score

The Known Faces response will return any matching applicant IDs as entries inside a matches array under a properties bag. Each applicant ID has a corresponding score and the media type (for example live_photos or live_videos), and the corresponding UUID for that media type. For example, the live photo or live video ID.

This score is a floating point number between 0 and 1 that expresses how similar the two faces are, where 1 is a perfect match.

"matches": [
  {
    "applicant_id": "NTH_MATCHED_APPLICANT_ID",
    "score": 0.9915,
    "media_id": "LIVE_PHOTO_ID",
    "media_type": "live_photos"
  }
]

If any matches are found, the response will also contain "result": "consider".

Identity Enhanced report

This section contains API v3 documentation for the Identity Enhanced report. You can also read our product documentation, which includes a list of the sources used in the Identity Enhanced report, with corresponding definitions, and the report logic.

To request an Identity Enhanced report as part of a check in the API, use the report_names field (which takes an array of strings):

"report_names": ["identity_enhanced"]

Required applicant data

For Identity Enhanced reports, the following applicant data must be provided:

first_name

last_name

dob

address[]state (US only)

address[]postcode (ZIP code in US)

address[]country (must be a 3-letter ISO code e.g. "GBR")

Recommended applicant data

address[]street The applicant address object is nested inside the applicant object. If you create an applicant object with an address, you must provide postcode and country, and state for US addresses.

Supported countries for Identity Enhanced

You can review the full list of supported countries for Identity Enhanced reports. The column Identity Enhanced Report on that page lists supported and unsupported countries.

This is not a list of documents that Onfido supports: you can review that list separately.

Identity Enhanced report custom logic

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Watchlist Enhanced

The Watchlist Enhanced report provides a granular breakdown of any records found when screening global watchlists. These include the following breakdowns:

• sanction: Government and International Organisations Sanctions Lists.
• politically_exposed_person: Proprietary database of Politically Exposed Persons sourced from government lists, websites and other media sources.
• monitored_lists: Law-Enforcement and Regulatory bodies Monitored Lists (including Terrorism, Money Laundering and Most Wanted lists).
• adverse_media: Negative events reported by publicly and generally available media sources.

If no match is found against the subject, the records field will read [] and the overall result will be clear.

If one or more matches are found, each match will be returned under records and includes, but is not limited to: name and date of birth of match, aliases and associates, and relevant events and sources. Each event will correspond to a relevant category of list, which drives one of the breakdowns (see below), and the overall result will be consider.

When available, URLs to data sources are provided, as well as pictures of the individual found in the match. This, along with other detail in the response, allows you to quickly assess the relevancy of the match and eliminate false positives.

Required applicant data

For watchlist_enhanced reports, first_name and last_name must be provided.

Recommended applicant data

dob

address[]postcode (ZIP code in US)

address[]country

address[]state (required for US addresses)

The applicant address object is nested inside the applicant object. If you create an applicant object with an address, you must provide postcode and country, and state for US addresses.

Date of birth

Submitting a date_of_birth with the name is optional but recommended, to narrow the search of the relevant individual.

More than one date of birth might be found per match due to the nature of the data sources, such as newspaper articles, which might include someone's age but not their full date of birth.

Address

Submitting an address with the name is also optional but recommended. This will narrow the search to the country specified in the address, for all politically_exposed_person and adverse_media breakdown matches except Money Laundering and Terrorist related matches. This will not filter sanction breakdown matches.

If a match is found with either Sanctions, Money Laundering or Terrorist related events, all the other events of that match will be returned, even if the other events are not related to the country specified in the address.

If a match is found but the date_of_birth or address fields are null, this means there is no date_of_birth or address data on file associated with that match.

Watchlist Standard

The Watchlist Standard report provides a granular breakdown of any records found when screening global watchlists. These include:

• sanction: Government and International Organisations Sanctions Lists.
• politically_exposed_person: Proprietary database of Politically Exposed Persons sourced from government lists, websites and other media sources.
• legal_and_regulatory_warnings: Law-Enforcement and Regulatory bodies Monitored Lists (including Terrorism, Money Laundering and Most Wanted lists).

You can use a Watchlist PEPs Only report to search only PEPs lists, or a Watchlist Sanctions Only` report to search only sanctions and warnings lists. The Watchlist Standard report will search all types.

Required applicant data

For watchlist_standard reports, first_name and last_name must be provided.

Recommended applicant data

dob

Right to Work report

This section contains API v3 documentation for the Right to Work report. You can also read our product documentation, which contains information about the documents the Right to Work report requires.

To request a Right to Work report as part of a check in the API, use the report_names field (which takes an array of strings):

"report_names": ["right_to_work"]

The Right to Work report is for use in the United Kingdom only.

Required applicant data

For Right to Work reports, first_name and last_name must be provided but can be dummy values if you don't know an applicant's name.

Document requirements

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Webhook object

Event object

Attributes

Verifying webhook signatures

You should verify request signatures on your server to prevent attackers from imitating valid webhook events.

Each webhook you register will return a single secret token in the token field of the API response body, which is used to generate an HMAC using SHA-256. You only need to register a webhook once. The token for each webhook is also displayed on the Onfido Dashboard ‘Webhook Management’ page.

If possible, we recommend that you verify request signatures with our supported client libraries in your integration.

The following Onfido client libraries have support built in:

• Java

• Node

• Python

Using Onfido client libraries

You must initialise the verifier instance with your webhook’s secret token. For each webhook event, the verifier instance needs:

• the signature of the webhook (from the X-SHA2-Signature header)

• the body of the event request (must be in raw format, not decoded from JSON)

Manually

We provide a detailed guide in our Developer Hub for manually verifying webhook signatures.

Autofill BETA

Autofill is currently a BETA product. Please contact client-support@onfido.com if you would like to find out more.

Autofill takes an uploaded document and returns information extracted from the document. This is a synchronous request, which means the extracted information will be presented immediately in the API response.

Request body parameters

Extraction result

If data has been successfully extracted, the API response will contain the properties document_classification and extracted_data.

document_classification has the following properties:

extracted_data has the following properties:

Classification failure

If the document cannot be recognised, a classification_failure will be returned.

Extraction failure

If no data can be extracted, an extraction_failure will be returned.